A quality assessment of the Romanian National Program of Systematic Land Registration the point of view of local cadastral offices directors
Vlad Păunescu, Alexandru Iulian Iliescu, Mariana Cătălina Călin, Tudor Sălăgean, Divyani Kohli, Mircea-Emil Nap & Elemer-Emanuel Șuba
The Romanian National Program of Systematic Land Registration is going very slow with only 4% of
administrative units completed in almost ten years. The work is done by the private sector and is
verified by local cadastral offices (OCPI). This research purpose is to find what is the quality of
work and the areas where the private sector needs to improve the quality of the land
registration service, in the opinion of 26 OCPI directors. The results show that, in spite of the
delays in the project, the work provided by the private sector is seen as qualitative or mostly
qualitative by the majority of OCPI directors interviewed. However, from the eight quality
dimensions considered for this research, three of them registered percentages that require
attention from the private sector, in order to be improved: credibility, reliability of the service or
the level of competency of the human resource.
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