Developing customer services: the experience of Her Majesty's Land Registry England and Wales

Manthorpe, John ; with add. by Nicola Evered & John Meadows

This paper describes how the HM Land Registry seeks to achieve the highest standards of customer satisfaction for those who depend on its services. It also describes how, over the last twenty years in the United Kingdom, these initiatives form part of the wider government programme to improve the quality of public services. The first part of the paper is a short briefing note providing some background information about HM Land Registry.
Chapter 1 of the paper then describes the national context, Chapter 2 the developments in the Land Registry.

Event: 2nd Cadastral Congress

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Document type:Developing customer services: the experience of Her Majesty's Land Registry England and Wales (136 kB - pdf)