Some experiences on the change of organisations for mapping and cadastre
Molen, Paul van der
Organizations for mapping and cadastre face the challenge to develop a more customer-friendly and financial transparent organizational performance and culture. This challenge is caused by a growing awareness of the users on one hand, and on government policy on the other hand. The adoption of a business strategy aiming at these important goals will impact substantially on the way this organization deal with business opportunities and information technology. As soon as an appropriate business strategy is adopted, the question arises how to identify customers needs, and how to control the business operations in such a way that the customer demands indeed are met. If governments impose a certain extent of recovery of costs, the challenge becomes even more exiting, since a public monopoly (as in many cases exerted by land registry and cadastral organizations) for which one has to pay makes users rather more than less unsatisfied. Organizations with such a user paid monopoly mandate therefore should be even more customer-friendly than commercial companies are.
Event: 2nd Cadastral Congress
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